Expert Advice

• That "Different" Sound In Your Kitchen If you bought a new refrigerator within the past few years, you've probably noticed that it sounds "different." Here's why.  more...

• Use Authorized Service For In-warranty Repairs Not doing so may void your warranty and cause you to pay unnecessarily for labor and/or parts. Click here to learn more.  more...

• What Is That Frost/Moisture In My Refrigerator? You've just purchased a FROST-FREE refrigerator and are surprised to find frost and/or water droplets inside the freezer on food packages and the walls and moisture in the fresh food section of the refrigerator.  more...

• Prevent Rust On Your Appliance Finishes Appliance rusting can be most commonly found where there is a moist climate and salty air -- such as in the southeastern region of the United States, near the eastern and western coastlines, and around the Gulf of Mexico. Click above to learn more.  more...

• Operate Refrigerator In Room Warmer Than 60°F Food may not remain fresh in an automatic defrost refrigerator/freezer or freezer placed in a room cooler than 60 degrees Fahrenheit. Click above to learn how to prevent food spoilage.  more...

• Do You Need To Buy An Appliance Service Contract? Do your homework BEFORE buying a service contract for your major appliance. Understand the "Terms and Conditions" of the contract, especially its limitations.  more...

• Time - Not Use - Is Basis For Warranty Warranty clocks begin ticking upon purchase of an appliance with no regard for frequency of use. Click above to learn how this can affect you.  more...

• Uses Limited For Freezer In One-Door Refrigerators Ice cream, frozen fruit juice concentrates and other foods with high sugar contents may not retain optimum hardness in a single-door refrigerator's freezer section. Click above, and learn how to solve this problem.  more...

• Warranties Compare Before You Buy Consumers automatically consider price, features and size when purchasing a major appliance, but warranties should not be overlooked when searching for the best appliance value. Click on the title to learn more.  more...

• Do Your Homework Before Buying Appliances Purchasing a major appliance is a major decision. To ensure satisfactory return on your investment, comparison shop before each appliance purchase.  more...

• Test Appliance Features Upon Purchase To make sure you get the full benefits of your product warranty, try out each feature and control upon the purchase of a new major appliance. Click above to learn why.  more...

• Avoid Appliance Repair Bill Shock Always ask for a cost estimate when you call for service on a major home appliance to avoid unpleasant surprises and make sure the service is really needed. Service agencies are independent and their charges vary, so ask what charges you'll be expected to pay.    more...

• How You Complain Can Make A Difference To achieve maximum results when complaining, make sure you complain correctly. To register a complaint, follow these steps:  more...

• Keeping Problem Appliances Facilitates Solution If you are having problems with a major appliance, keeping the appliance available makes assistance from the manufacturer more likely. Click here to learn why.  more...

• Always Get a Receipt Asking for a receipt at the time of all service calls and major home appliance repairs helps consumers document recurring problems and increases the likelihood of receiving help if problems continue after the warranty expires.  more...

• Prevent And Record Food Loss Consumers seeking reimbursement for food loss caused by refrigerator or freezer problems must have accurate records and demonstrate having taken steps to prevent the spoilage. Click above to learn how this can help you.  more...

• Check Gas Ranges For Proper Adjustment If you use LP gas, commonly referred to as propane or bottled gas, make sure your range is adjusted for bottled gas when it is installed.  more...